Here at Koira Pet Store, we are always happy to hear from you! Whether it’s about your order, a review, a suggestion, or just to say hello, we are all ears!

To contact us, you can use any of the following channels

Call: +254 733 974 707 & +254 791 579 100

WhatsApp: +254 733 974 707 & +254 715 809 490

Instagram: @koira_africa

Facebook: @koira_africa

email: info@koirapetsore.com

Once you receive an email regarding your order, you can reply to the same and request a cancellation.

Please note orders can only be canceled within the hour of confirmation.

Yes, of course you can! Just respond to the email you will receive with details of the additional items you would like to order.

Please note this can only be accepted if you send us an email within the hour of confirmation.

No minimum spend

Our customer care team can be reached on info@koirapetstore.com

Hours of Operation:

Monday – Friday: 9:00am to 5:30pm

Saturday: 9:00am to 12:00am

We accept Debit/Credit cards & Mpesa

Once you place your order, you will get an email from us stating the details of the same. Alternatively, you can also view your orders from the “My Account” page

Kindly reach out to us on  info@koirapetstore.com with details of the item you’re looking for.

We do not have a pickup location, so unfortunately, orders cannot be collected.

We do not sell prescription items. We do have items that are specific to care for your pet, however, we recommend running that past your vet.

There’s a little slot to enter your discount code at checkout

As soon as you click “check out” and agree to terms and conditions, you will be prompted to put in your card details. Soon after, you will get a confirmation email

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