PAYMENTS & RETURN POLICY

PAYMENTS

We currently accept Visa, MasterCard, and Mpesa. Your billing information must be exactly as it appears on your credit card statement. If any numbers are different, the order cannot be processed. Be sure to correctly spell city names and avoid using abbreviations unless that is how your information appears on your statement.

RETURNS

Due to the nature of some of our products we do not allow returns for opened, used, or damaged products. Returns will only be accepted if they have been made within 24 hours from receiving your order.

OUR CANCELLATION PROCESS

After placing your order, you will receive an email regarding your order details.

Once you receive an email regarding your order, you can reply to the same or give us a call and request a cancellation.

Please note orders can only be cancelled within one hour of confirmation, after this time frame an order will be deemed to be fully accepted by you and the below returns process will need to be followed.

OUR RETURNS PROCESS

After placing your order, you will receive an email highlighting your order details.

Once you have received your order, we request for you to check all items and if you need to return an item you can reply to the same email or give us a call and request a refund.

You will need to send the items that you would like to return back to us for inspection, (please note e will not cover the cost for delivering the items back to us) to ensure the items have not been used, opened or damaged further.

If your items have been approved after inspection, we will issue a refund to you via Mpesa within 24 hours after the approval or if you request, we can replace the items for you.

If you have any questions, kindly contact us at info@koirapetstore.com and we will do our utmost to resolve any issue.