SHIPPING POLICY

Thank you for shopping at Koira Pet Store. The following are the terms and conditions that constitute our Shipping Policy.

SHIPMENT PROCESSING TIME

All orders placed before 4 pm will be delivered the next day. Orders received after 4pm will be scheduled to be delivered within 2 days.

If there are any issues with your order / delivery, our team will contact you via email or telephone.

All orders are processed within 1-2 business days. Orders will not be shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

TYPES OF DELIVERIES

Standard Delivery | Delivered within 1 working day

Express Delivery | Delivered on the same working day (Additional fee of KES 200 on top of the standard delivery fee)

Nominated Working Day Delivery | Delivered on the working day selected at check out

SHIPPING RATES

Shipping charges for your order will be calculated and displayed at checkout.

Westlands + Parklands: 150 KES
Loresho + Lower Kabete: 200 KES
Kilimani, Kileleshwa, Ngong Road: 250 KES
South C, Nairobi West, Langata: 350KES
Karen: 500 KES
Ridgeways, Thika Road, Thindigwa, Kiambu Road, 350KES

DELIVERIES OUTSIDE NAIROBI

Orders will be delivered within 2-5 working days.

Shipping fees for orders outside of Nairobi will be calculated based on weight and the delivery fee will need to be made directly to the shipping company.

Lake Land Cargo will be used for the following cities:
Mombasa, Nakuru, Eldoret, Kisumu, Kericho, Kitale

G4S will be used to delivery your order for cities not included above.

INTERNATIONAL SHIPPING POLICY

We currently do not ship Internationally.